1. Right to Cancel (Consumer Contracts Regulations 2013)

 

You have the right to cancel your order within 14 days of receiving your goods.

 

2. Exclusions for Hygiene Reasons

 

Due to the nature of fragrances, returns are only accepted if the product is:

- Unopened

- Unused

- In its original packaging

- With all tamper seals intact

 

Products that have been opened or used cannot be returned for hygiene and safety reasons.

 

3. How to Cancel Your Order

 

To exercise your right to cancel, please email info@gentianaparfum.com

 

You must notify us within 14 days of receiving your order.

 

4. Returns Process

 

After your cancellation request is accepted:

1. Return the goods to us within 14 days of notifying us.

2. Use the original packaging if possible.

3. Keep proof of postage as we cannot be responsible for lost returns.

4. You are responsible for the cost of returning the items, unless the product is faulty.

 

5. Refunds

 

Once we have received and inspected your returned items:

 

6. Faulty or Damaged Goods

 

If your item arrives damaged or faulty, please contact us immediately at info@gentianaparfum.com.

- Do not sign for damaged parcels; return them to the courier.

- We may request photos or evidence to process your claim.

- You are entitled to a repair, replacement, or full refund under the Consumer Rights Act 2015.

 

7. Questions

 

If you have any questions regarding returns or refunds, please contact us at info@gentianaparfum.com.