1. INTRODUCTION

 

These Terms govern the sale of products by Gentiana London Limited By placing an order, you agree to these Terms.

 

2. ORDER PROCESS

 

Your order is an offer to purchase. We confirm acceptance by email. If we cannot fulfil your order, we will notify you and refund any payment taken.

 

3. PRICES & PAYMENT

 

Prices are listed on the Site and include VAT where applicable. Payment methods are displayed at checkout. You confirm that the payment method used belongs to you.

 

4. DELIVERY

 

Delivery options, costs, and timeframes are provided at checkout. Risk passes to you once the product is delivered.

 

5. PRODUCT DESCRIPTIONS

 

All products must conform to their descriptions and meet UK consumer protection standards.

 

6. CANCELLATION RIGHTS (14 DAYS)

 

Under the Consumer Contracts Regulations 2013, you have 14 days from delivery to cancel your order without providing a reason.

 

Fragrances may only be returned if unopened with tamper seals intact due to hygiene regulations. We will refund: -the product price

 

 

We may deduct any reduction in value caused by unnecessary handling.

 

7. RETURNS PROCESS

 

To return a product, email info@gentianaparfum.com with your order number. Items must be returned within 14 days of receipt.

 

8. FAULTY GOODS

 

If an item is faulty, you are entitled to a repair, replacement, or refund under the Consumer Rights Act 2015.

 

9. LIMITATION OF LIABILITY

 

We are not liable for loss resulting from misuse, negligence, or failure to follow product instructions.

 

10. GOVERNING LAW

 

These Terms are governed by the laws of England and Wales.