1. INTRODUCTION

 

Gentiana London Limited (“we”, “us”, “our”) is the data controller responsible for your personal information. This policy explains how we collect, use, and protect your data.

 

2. PERSONAL DATA WE COLLECT 

 

We collect:

 

- identity data (name, date of birth)

- contact details (email, phone, address)

- payment and order information

- device and usage data

- marketing preferences

 

3. LEGAL BASES FOR PROCESSING 

 

We process your data based on:

 

- performance of a contract

- compliance with legal obligations

- consent for marketing or analytics

- legitimate interests (fraud prevention, improving services)

 

4. HOW WE USE YOUR DATA 

 

We use your data to:

 

- process and deliver orders

- manage payments

- provide customer support

- send marketing when consent is given

- improve our Site

 

5. SHARING YOUR DATA 

 

We share data with:

 

- payment processors

- delivery partners

- IT and hosting providers

- professional advisers

 

All third parties must protect your data.

 

6. INTERNATIONAL TRANSFERS

 

If data is transferred outside the UK, we ensure proper safeguards such as adequacy decisions or standard contractual clauses.

 

7. DATA RETENTION

 

We keep:

 

- order records for 7 years for tax compliance

- marketing data until you withdraw consent

 

8. YOUR RIGHTS 

 

You have the right to:

 

- access your data

- correct inaccuracies

- request deletion

- restrict processing

- withdraw consent

- data portability

- lodge a complaint with the ICO

 

9. CONTACT

 

Email: info@gentianaparfum.com

Address: 

 

 

 

Cookie Policy

 

 

1. INTRODUCTION

 

This Cookie Policy explains how Gentiana London Limited uses cookies and similar technologies on our website.

 

2. WHAT ARE COOKIES?

 

Cookies are small text files stored on your device to help websites function and analyse usage.

 

3. TYPES OF COOKIES WE USE

 

(a) Essential Cookies – required for checkout, login, and site security.

(b) Performance Cookies – measure site traffic and usage (with consent).

(c) Functionality Cookies – store preferences (with consent).

(d) Marketing Cookies – used only with explicit consent.

 

4. CONSENT

 

Our cookie banner allows you to accept, reject, or customise cookie settings. You may change your preferences anytime.

 

5. MANAGING COOKIES

 

You may block or delete cookies in your browser settings.

 

6. THIRD-PARTY COOKIES

 

Some cookies are set by external analytics providers and subject to their policies.

 

7. CONTACT

 

Email: info@gentianaparfum.com